Training | Organizational Development

Strategic Advancement Group offers an energetic, interactive, and informative
learning experience in the areas of organizational development, conflict
management, and communication for both individuals and organizations. Through
these programs, we teach people how to communicate more effectively and we
also help businesses achieve a higher degree of organizational efficiency through
our knowledge of conflict, effective communication techniques, and methods of
building highly effective teams. Our programs are taught by one of our specialty
consultants which brings a unique and dynamic perspective to the classroom.
Training sessions can be tailored to the specific needs of your business,
organization, or personal interests. The following are only a partial list of the
training programs we offer. To request a general informational packet with a
summary of our programs or to request a program brochure with a detailed
description on a particular program, please contact us.

Organization Development and Efficiency

		Change Management Services - The objective of this service is to help the company
		improve its capacity to handle internal and external functioning and relationships. In this program, we act as change agents to help facilitate needed "shifts" within specific processes of the organization. The breakdown of these processes can lead to ineffective teams, wasted productivity, and cost the company revenue over the long term. We will individualize this program depending upon the needs of our client and the objectives that are desirable.

Key concepts of this service include:
Improved interpersonal and group processes
Effective team communication and leadership techniques
Time management approaches and techniques
Coping effectively with organizational problems
Dealing with destructive conflict patterns

		Conflict Management Essentials – Determine your conflict style and how it relates to
		your interactions with others, learn the basics of conflict, and experience an interactive approach to learning about conflict management and applying these skills to your relationships, whether personal or professional.

Key concepts of this training program include:
Why conflict occurs
When conflict is constructive vs. destructive
Indicators of conflict
Proactive approaches to managing conflict

		Dispute Resolution Techniques in the Workplace – Learn the skills you need to
		become an effective facilitator of cooperation, mutual understanding, and win-win outcomes in the workplace. Read an article here regarding the important benefits for companies related to workplace dispute resolution and conflict management.

Key concepts of this program include:
Defining workplace conflict
Sources of organizational conflict and getting at the root of conflict
Workplace diversity
Transforming conflict into productive outcomes

		Identifying the Subtleties in Communication – Learn the basics of identifying the more
		ulterior areas of the communication process such as body language and other nonverbal cues as well as determining the hidden agendas within interactions.

Key concepts of this program include:
Understanding Kinesics and Proxemics
Identifying ulterior motives
Reading between the lines
Fostering productive communication

		Building Effective Teams in the Workplace - As a manager, learn the tools you need in
		order to put together, and keep, a team that will work efficiently, loyally, and with clear goals, thus increasing productivity in your department.

Key concepts of this program include:
Setting clear and measurable goals
Holding associates accountable with purpose
Sharing information effectively
Conflict management strategies for the team

		Building a Successful Customer Loyalty Program - Learn how to put into place all of
		the components that will lead to higher retention among your customers as well as increase word of mouth referrals. Focus on keeping your existing customers rather than finding new ones to replace lost revenue.

Key concepts of this program include:
The importance of retention as it pertains to the company's bottom line
Going the extra mile for the customer
Individualizing a loyalty program that makes sense for your company
Proactive techniques to deal with problems before they become catastrophes

		Communication Skills for the Sales and Marketing Professional - Learn the tools to
		help you become a better salesperson through advanced listening techniques as well as understanding what the buyer wants to hear.

Key concepts of this program include:
Negotiation skills
The psychology of buying and selling
Understanding buying signals
Sales etiquette

Looking for a speaker at your next meeting? We will be happy to speak to your organization
regarding the benefits of effective communication strategies. We can tailor training to fit your
particular human capital needs. To find out more information about training classes that we
offer or to request a specific topic, please contact us .

CommunicationTraining Programs

Training & Development Programs

Change Management
Services

Career Advancement &
Executive Coaching

Dispute Resolution and
Facilitation

Tailored Training Classes

About Us

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